Moving to a New Home? Protect it with Your Current System.

We’re here to help make moving your security system easy.

Steps for moving out

Moving out checklist

  1. Inform us you’re moving
    • Contact us so we can place your system in TEST MODE. This will prevent any false alarms. Contact us so we can place your system in TEST MODE. This will prevent any false alarms.
  2. Get your free Moving Kit
    • Log in to your account and order a new moving kit. The kit includes instructions, tape, and new decals. Log in to your account and order a new moving kit. The kit includes instructions, tape, and new decals.
  3. Turn your panel off
    For 2GIG panel
    • Verify the panel is disarmed Verify the panel is disarmed
    • Unplug the main power cord from the wall Unplug the main power cord from the wall
    • Remove the backplate Remove the backplate
    • Remove the backup battery power by following the wire from the battery in the bottom right of the panel into the motherboard. It should lead through a white plug and socket into the motherboard itself. Pull the plug firmly. The panel should then fully shut down. Remove the backup battery power by following the wire from the battery in the bottom right of the panel into the motherboard. It should lead through a white plug and socket into the motherboard itself. Pull the plug firmly. The panel should then fully shut down.
    • Don't forget your plug Don't forget your plug
    For Qolsys panel
    • Verify the panel is disarmed Verify the panel is disarmed
    • Tap “Settings” Tap “Settings”
    • Enter the installer code Enter the installer code
    • Tap “Power Down” Tap “Power Down”
    • Tap “OK” Tap “OK”
    • Don't forget your plug Don't forget your plug
  4. Remove and label all sensors
    • Labeling your sensors with the name of their locations will help you know where to mount them in your new home. Steps for moving in Labeling your sensors with the name of their locations will help you know where to mount them in your new home.

Steps for moving in

Moving in checklist

  1. Check to see if you need a permit
    • Contact your local jurisdiction to see if a security system permit is required at your new address. Once you acquire a permit, contact us with your permit number. For any questions concerning permits, please feel free to contact Contact your local jurisdiction to see if a security system permit is required at your new address. Once you acquire a permit, contact us with your permit number. For any questions concerning permits, please feel free to contact [email protected]
  2. Follow the set-up instructions
    • Utilize the instructions you received or download them HERE to reinstall the panel and sensors. Please call us at 1-877-826-5443 if you need any additional assistance. Utilize the instructions you received to reinstall the panel and sensors. Please call us at 1-877-826-5443 if you need any additional assistance.
  3. Test system
    • Contact customer service for a complete test all of your sensors. After the test, we will activate monitoring at your new residence. Contact customer service for a complete test all of your sensors. After the test, we will activate monitoring at your new residence.

Moving FAQs

What do I do with my equipment when I move?

Take it with you. You own all of the equipment. Once you have moved, give us a call to update your address and get a free moving kit.

What do I do if I need additional equipment for my new home?

If you know what you need, simply login to your account and place the order. If you need us to reassess your needs, give our customer service team a call.

Is there a charge to move my system from one location to another?

It’s FREE! There is absolutely no fee to move your system from one house to the next. Give us a call so we can help.

How do I change the name of a sensor?

Call our tech support team at 1-877-826-5443 and we will do it for you!

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